Refund and Returns Policy

At Southern Drawl Shop, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help.

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. To initiate a return, please contact us through the Contact Us page with your order number and reason for return. Once approved, we will provide you with return instructions.

Please note that return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-7 business days.

Certain items such as gift cards, personalised products, and final sale items are non-returnable.

If you receive a defective or damaged product, please contact us through the Contact Us page within 48 hours of delivery with photos and details so we can resolve the issue quickly.

Thank you for shopping with Southern Drawl Shop!